Introduction
ThinkPalm Technologies Pvt. Ltd., its affiliates and subsidiaries and each of their directors, officers, employees, and authorized representatives (collectively, “ThinkPalm”, “we”, “us” or “our”) respect your privacy and are committed to protecting it through compliance with this Privacy Policy (this “Policy”, “document”). This document describes our policies and practices for collecting, using, maintaining, protecting, and disclosing information that we collect from you or that you provide to us when you use Q-Aud (“product”, “service”). This Policy is global in nature and our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements.
Your Consent
Please read this document carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using Q-Aud, you agree that this Policy governs our collection, use, maintenance, protection and disclosure of any information submitted to us on or through the product. If you are using the product on behalf of an entity, you are agreeing to this Policy for that entity and are representing to us that you have the authority to do so (in which case “you” will refer to that entity). If you do not agree to be bound by this Policy, you may not access or use Q-Aud.
Scope
This Policy covers only information collected through the product and not through any other information collection or processing, including services offered by other companies or individuals that have separate privacy policies that do not incorporate this Policy.
Types of Information
We collect both personal and non-personal information. When we refer to “personal information” in this Policy, we mean information that can be used to identify you as an individual, such as your name and e-mail address. Personal information does not include “anonymous” or “aggregate” information. Anonymous information is information that is not associated with or linked to your personal information and that does not enable identification of you as an individual. Aggregate information is anonymous information that we collect about a group or category of products, services or users.
Collection Methods
Q-Aud collects information about you during product registration and operation. You may choose to voluntarily provide information to us, for example in connection with your use of any of the product or in relation to an actual or potential business or employment relationship with us. We collect your personal details and information related to the business you represent when you request information from us, order or register the product, or otherwise voluntarily send us such information. We may also collect information while you use the product. Types of information we collect:

• Name
• Company details (if registered as a company/organization)
• Email ID and Phone number
• Credit card details
• Mobile IMEI number
• Mobile OS details

By accepting this Policy, you agree to grant Q-Aud the permission to use sensors on your mobile device including camera and microphone to collect information. We may also use cookies to collect information about your use of the Q-Aud website and web application. At any point, you are free to decline cookies and doing so will not affect the functionalities of the product.

Use of Information
We may use your information, including personal information that we obtain to provide services, operate our business, meet our contractual and legal obligations, protect the security of our system or fulfill other legitimate interests. The purposes for which we collect and use your information include:

• To provide, manage, maintain and secure the product;
• To provide you, if you are a customer, with effective customer service;
• To understand the preferences of users of the product, and compile aggregated statistics about usage of the product;
• To contact you with information and notices related to your use of the product;
• To invite you to participate in surveys and provide feedback to us;
• To develop aggregate statistic to help monitor the performance of the product, conduct research, improve our content and services;
• To operate and improve our business, including to administer, protect and improve our services, to develop new products and services, and for other internal business purposes;
• To protect the security of our product and related services; to protect against and prevent fraud or identity theft, claims and other liabilities; and to manage corporate risk exposure;
• To enforce our terms of use or other agreements; and
• To use for any other purpose we describe at the point where we collect your information.

Disclosure of Information
We do not sell or disclose personal information we collect from you, except as described in this Policy or otherwise disclosed to you at the time the information is collected. We may disclose your information, including personal information, when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose such information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our product; to enforce or apply our terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We reserve the right to transfer your information, including personal information, in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. If such transfer occurs, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the person or entity to which we transferred your personal information with any inquiries concerning the processing of that information. Finally, we may disclose your information, including personal information, where you have granted us permission.

Your Choices
We offer you certain choices about what information we collect from you, how we use that information, and how we communicate with you.
Decline: When you are asked to provide information to us, you may choose to decline to provide such information. If you decline to provide such information, your ability to use the product may be diminished or restricted.
Cookies: You have the option to accept or disable cookies at any time by activating the appropriate setting on your browser or activating the appropriate settings in your computer or mobile device.
Access: Subject to applicable law, you may have the right to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, as appropriate. Upon appropriate request, we will update and correct inaccuracies in your personal information but we reserve the right to use information obtained previously to verify your identity. If we are unable to verify your identity or if the law permits or requires us to do so, we may limit or deny your request.
If you would like to request access to and receive information about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the information blocked or deleted, you may do so it via logging in to your account using your unique credentials. For further support regarding the account and concerns on information, you may contact us at:

Storage and Processing of Information
We store and process data on cloud servers around the world. Wherever we store or process personal information pursuant to this Policy, we take measures to ensure that the information is processed in accordance with this Policy and in compliance with applicable law.
By using Q-Aud, you agree that your personal information may be: (i) transferred from your country to other countries that may not provide an equivalent level of privacy and data protection law as your country and (ii) used in accordance with this Policy.

Security
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of your information. However, since the servers, databases, and other systems, regardless of how secure, are prone to concerns like errors and cyber-attacks, guaranteeing prevention of exposure and misuse of information is uncertain. In spite of that, ThinkPalm strives to secure the information with all the resources at our disposal, but we shall neither be held responsible should such unfortunate event occur, nor be liable for any expenses occurred from the event.

Amendments
We reserve the right to change, modify, add or remove portions of this Policy at any time. When we do, we will post the revised version on our website and indicate the date this policy was last revised. When you access our website or use our product, you are accepting the current version of this Policy. We strongly suggest you regularly revisit this Policy to learn of any changes or amendments.

Contact
If you have any questions about this Policy, please email us at [email id] or write to us at;
ThinkPalm Technologies Pte. Ltd.,
B-1, 1st Floor, Athulya Building,
Infopark SEZ, Infopark Kochi P.O,
Kochi – 682042, Kerala, India
Tel: +91 484 4104100
E-mail:

Note
The following terminology applies to this Terms and Conditions document.
“Client”, “User”, “You”, “Your” refers to you, the person who accesses and uses Q-Aud, registered with a valid license, and agrees to ThinkPalm’s terms and conditions. “The company”, “us”, “our”, “ourselves” refers to ThinkPalm Technologies Pvt. Ltd. “SaaS”, “Software”, “Service” refers to Q-Aud.
It is to be noted that,
1. Q-Aud is a Software-as-a-Service offering from ThinkPalm.
2. Synonyms of the previously-mentioned terms and their various representations including singular and plural forms refer to ThinkPalm and Q-Aud SaaS, and shall be used in this document in an appropriate manner. These interchangeable terms are valid and should be treated with equal importance as their source counterparts.

Your Acceptance
Thank you for choosing Q-Aud for your auditing requirements.
This agreement is between ThinkPalm Technologies Pvt. Ltd., and the person or entity who is agreeing to these terms, i.e. you. If you are agreeing to these terms on behalf of an organization, then “you” means the organization, and you are binding the organization to this agreement henceforth.
By clicking “Agree” or “Proceed”, you are agreeing to all the terms in this document presented to you at the time of registration, or submission of details, without any disputes and distrust. You also agree that you will not proceed to any arbitrations against the SaaS, ThinkPalm, its management, staff, or subsidiaries, under any circumstaces, and understand that doing so revokes this agreement, which shall be considered as an offense against the agreement, contract, and the organization.
If you do not agree to the terms of this agreement, you may choose not to click “Agree”. In that case, the registration and installation of the software shall be immediately stopped, and any change made to your system will be rolled back to the previous state.

Scope
These terms govern your use of Q-Aud and the associated technologies and solutions. This document also includes the Privacy Policy and the mandatory regulations that are to be obeyed while purchasing, using, and maintaining the software-as-a-service.
Please note that this agreement is stand-alone and unique to Q-Aud and does not overlap with any other Terms and Conditions documents of software and services offered by ThinkPalm. If any clause in this document conflicts with any of the other agreements you have made with ThinkPalm, this agreement enjoys the priority if the conflict is regarding Q-Aud.

No Charge/ Free Trial
Q-Aud is a SaaS offering from ThinkPalm. We offer an initial free trial period of 28 days to users. However, You may or may not opt for the free trial. In the event of you choosing a free trial, you will be asked to register for the trial with the following details:

• Name
• Company and address
• Phone number and Email ID

The duration of the free trial will be 28 days, after which ThinkPalm will automatically proceed to suspend the subscription and discontinue the service unless and until the subscription to a higher plan is activated. You have the opportunity to choose from the various subscription packs offered by Q-Aud during the free trial. You may find the subscription packs in the Q-Aud website, and also in this document.
You have the right to suspend the account and subscription anytime during the free trial period without incurring any monetary expenses.
In the event of not choosing the free trial, you can directly start off by registering with the previously mentioned information and selecting a paid subscription plan, and payment shall be requested prior to each billing cycle according to the plan chosen. Failure in activating a working plan after the validity period of the exisiting plan result in the discontinuation of Q-Aud services and the account shall be suspended.

Property Rights
You agree that all intellectual property of any sort associated with Q-Aud, including all code, libraries, programs, documentation, content, database, systems, logos, and trademark are owned by ThinkPalm. You bear no right to imitate or alter the aforementioned and other sole properties registered under ThinkPalm without proper authorization. Sovereignty over these intellectual properties rests solely on ThinkPalm and cannot be questioned or challenged.
However, you may make modification or alterations on the SaaS offering to suit your needs, personalize and customize the same as you require, only within the guidelines presented and authorized by ThinkPalm. We shall not be answerable to any concerns caused by modifications made without proper authorization. You may use your modifications solely with respect to your own instances in support of your permitted use of the software but you may not distribute the modifications to any third party. Notwithstanding anything in these Terms to the contrary, ThinkPalm has no support, warranty, indemnification or other obligation or liability with respect to your modifications or their combination, interaction or use with our software. You must indemnify, defend and hold us harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with any claim brought against us by a third party relating to your modifications (including but not limited to any representations or warranties you make about your modifications or the software) or your breach of this section. This indemnification obligation is subject to your receiving (i) prompt written notice of such claim, (ii) the exclusive right to control and direct the investigation, defense, or settlement of such claim; and (iii) all reasonably necessary cooperation of ThinkPalm at your expense.
We may use your company name(s) and logo(s) on our Site for case-studies and other promotional materials.
Please note that any kind of unauthorized imitation and replication of the software is strictly prohibited by copyright and trademark laws, and those who attempt such activities will be prosecuted under laws that prevail in the region where the felony is committed. Refer (link) for the trademark and copyright documents.

Confidentiality and Privacy
ThinkPalm is bound to uphold the privacy and security of our clients and hence shall not surrender to any situations that could jeopardize the security of our customers’ information. We shall collect and store the necessary data from you during various stages of SaaS registration and usage, and the said information will be safeguarded with the utmost importance and extreme vigilance. However, ThinkPalm is dutybound to disclaim client data at times of emergencies and certain peculiar situations. This could include matters of public interest and national security, corporate mergers, and collaborations, etc.
Please go through Q-Aud Privacy Policy for an in-depth detailing regarding confidentiality and privacy terms and conditions.

Data Retention
ThinkPalm promises dutiful upkeep and secure storage of your confidential audit data. However, files including but not limited to media and similar heavy data shall be stored in our storage servers for only a period of 3 months. Text data which includes audit reports, answers, analysis etc. shall be stored permanently, and will be accesible to the user anytime. If the user desires to backup the media data before they’re wiped after their retention validity, i.e. 3 months, Q-Aud offers provisions for the archival of such data, but be informed that such archival requires you to store the data in your own storage silos, and ThinkPalm shall not be held liable for the same

Account Registration
You may need to register for an account in order to access Q-Aud. Any registration information that you provide to us must be accurate, current and complete. You must also update your information so that we may send notices, statements, and other information to you by email or through your account. You are responsible for all actions taken through your accounts.
Please note that only a registered user can, and will activate company accounts and subscriptions.
By agreeing to this document, you declare that the data you provide during the purchase and registration is legitimate and in no case, adulterated.
You will have to enter your name, company details, address, etc. during the process. Failure to present legitimate information, consciously or not, will be considered a felony and calls for legal action.
Note that you may register to Q-Aud as an individual or a company. If you choose to register as an individual, you will find the company information columns made unavailable for you by default.
During the registration process, you need to opt for a subscription plan. Software services and billing shall be initiated according to the plan you have chosen.
The account holder, i.e. the one whose name/entity on which the account is registered shall be responsible for the dutiful safekeeping and security of the account password and sensitive login credentials. ThinkPalm shall not be responsible for any losses incurred by mishandling or loss of such sensitive information. In such events, ThinkPalm shall, upon request, help you to reset the account and secure it once given enough legitimate reasons to act up.

Subscription Packs
Q-Aud currently offers, other than the free trial pack of 28 days, paid subscription plans. These subscription plans are designed with a standard validity term and corresponding fee that is to be paid in advance by the user. Below are the subscription packs and their details. You need to choose one to proceed using the SaaS, mandatorily, without which the service shall be suspended.

Standard Subscription:

• Allows you to create checklists, assign audits, perform audits through portable smart devices, prepare a summary report, use the dashboard feature, export reports in PDF.

Professional Subscription:

• Allows you to create checklists, assign audits as Single or Group, perform audits through portable smart devices, propose corrective actions, prepare a summary report, share the report through email, use the dashboard feature, export reports in PDF.
• Provides additional option to create and assign corrective actions.
• The free trial and Standard Subscription can be upgraded to Professional any time and the same shall be activated upon request, for which billing procedure shall be initiated from the time of the request for an upgrade.
• Accounts/Users once registered/upgraded to Professional Subscription cannot roll back to Standard Subscription.

Q-Aud also offers a Premium subscription pack that allows you to extend the Q-Aud services to a certain level of customizability and brand-compliance dictated and regulated by ThinkPalm
Activation of Premium subscription pack requires to be done directly through contacting ThinkPalm instead of ordering via the website.
Please visit the official Q-Aud website for further details and offers on the aforementioned subscription plans.
Please note that these plans offer to bill trimesterly as well as annually, and the payments will hence be done according to your choice of term. You may request to deactivate the subscription any time during the term, upon which the service shall be terminated immediately. However, ThinkPalm neither, in any case, refund or reimburse the prepaid subscription fee to the user, nor hold liability for the repayment of the said fee. Also, you cannot downgrade the number of users after registration, however you may increase the number of users anytime as you will. This is applicable across all subscription plans and is not, in any way, affected by plan changes. Be informed that downgrading of subsciption plans is not allowed either.

Billing and Payments
You agree to pay all fees in accordance with your subscription purchase order or quote. Unless otherwise specified in your order, you will pay all amounts in the currency chosen (as updated from time to time) at the time you order/activate the subscription. All amounts are non-refundable, non-cancellable and non-creditable.
In making payments, you acknowledge that you are not relying on future availability of the Q-Aud beyond the current agreed period of subscription or any upgrades or feature enhancements. If you add additional end-users during this term, we will inspect and may charge you for the increased number of users pursuant to the then-currently applicable rates immediately upon activation of the request, should the number exceeds the maximum limit of users under a single purchase license/subscription.
Please note that Q-Aud subscriptions are pre-paid, i.e. the payment need to be made prior to the period of activation/renewal via any of the payment methods mentioned in the website, and hence shall not be refundable. The renewal once initiated cannot be canceled until the end of the corresponding term and before the beginning of next term.
The subscription can only be canceled by a request, without which the subscription shall not be discontinued until the end of the billing cycle. Please be informed that ThinkPalm holds no liability to refund the amount remaining in case of a cancellation upon request that occurs before the completion of a whole billing cycle. Failure in transactions due to any reason including but not limited to insufficient credit, bank issues, and security concerns will also terminate subscription renewal. In such events, ThinkPalm shall not be held responsible for any losses incurred by the deactivation of Q-Aud in your systems.

Disclaimer
Except as expressly stated in this agreement, we do not make any representation or warranty (express or implied) in respect of the software and associated services provided by ThinkPalm to you, including, without limitation, any implied warranty: (i) of merchantability; (ii) of fitness for a particular purpose; (iii) arising from a course of performance, course of dealing, or usage of trade; (iv) of non-infringement of third party rights; or (v) against hidden defects. Q-Aud is provided on an “as is”, “with all faults” and “as available” basis and without any further warranties of any kind. We make no warranty that the operation of the software will be uninterrupted or error-free or that all defects will be corrected.
To the maximum extent permitted, we exclude completely all liability whatsoever for any claims, liability, loss or damage of any kind however caused (including negligence) arising out of or in connection with any services provided by us, use or performance, including, without limitation, we are not liable for: (a) misuse of the software ; (b) use of the software with third-party data, software or hardware which is incompatible and/or not recommended by us; (c) reduced performance of the software as a result of network connections; or (d) errors in the software operation resulting from your configuration or manipulation, in each case not, specifically recommended in writing by us.
Under no circumstances (including but not limited to any act or omission on our part) will we be liable for any loss or damages (including, without limitation, indirect, incidental, special or consequential or punitive damages and damages for loss of profits) whatsoever which result from any use, or any inability to use, the SaaS and associated services.

Amendments
This agreement may be modified to suit the changing conditions from time to time, and the authority to do so solely rests with ThinkPalm. We shall intimate you of any changes in the agreement, and in return we expect your cooperation and care to proceed according to the new amendments we have made.
If we modify these terms during the period of subscription, the modified version will be effective upon your next renewal of the subscription, as applicable. In this case, if you object to the amendments, as your exclusive remedy, you may choose not to renew, including canceling any subscription package set to auto-renew.